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LinkedIn Smooved

LinkedIn HouseMatch

About us:

At Smooved and HouseMatch, we're on a mission to transform the way brokers connect with potential home sellers. We aim to showcase their expertise online, build trust and ambassadorship, and effortlessly guide new clients to them.

We believe that brokers who do a good job, should be able to focus on just that: 'if you're a pro, we make sure home owners know'.

Our credentials?

With a team of close to 30 people, we guide 1 out of every 5 monthly real estate transactions in the country. HouseMatch generates twice as many reviews for our customers each month compared to the reviews received by ALL Belgian real estate brokers on Google!

What you will do:

• In essence, you’ll do lots of problem solving and critical thinking. We guide 1 out of 5 real estate transactions in the country. We believe we do a great job, but we’re coordinating with lots of third parties: from utility suppliers to grid operators. In a small fraction of cases, stuff goes wrong - and in the difficult cases, it not always immediately clear why. Your job is to understand the context of each problem case, untangle it and get to a solution with all relevant parties. That means coordinating with movers, brokers, suppliers, grid operators and also relaying with our own Sales team
• You’re not only focused on getting a solution, but you also keep in mind the path towards it and how the customer is experiencing that. ‘Job done’ is not just providing a solution, but making sure that you communicate abundantly, give updates, provide timelines to solution etc
• You add empathy and commercial feeling to action. We give you lots and lots of training and will make you an expert on a wide range of topics, but despite all those knowledge dumps, there really is only one question you need to keep in mind when providing the final solution: “is this customer happy, and will he keep using our services?”. If the answer is not yet ‘HELL YES’, you keep grinding
• You will grow a clear understanding of the real estate broker's goals, needs, expectations, and preferences continuously and feel comfortable with sharing your expertise with the rest of the team - especially the Sales team (Account Managers)

About you:

You're relentless and resourceful and you have pitbull mentality for our customers:

• 💥 Energy: work experience in a fast-paced environment is a plus but is not needed, as long as you have mamba mentality and are extremely motivated. You’re passionate, and you make sure our customers feel that
• 🤠 Resourceful: When facing new issues, you can navigate them to a positive outcome because you understand the context and can think independently and pragmatically. You keep your eyes on the ball and take independent decisions and initiatives
• 🐶 Pitbull mentality: at Smooved, we believe that clients can never bother us. We only exist because we offer a service and product they want to pay for. This ensures unparalleled customer service that allows us to grow faster than our competitors.
• 🤓 Eager to learn: you see feedback as an unfair advantage helping you win in the arena. You're not moving closer to the goal posts: rather, you have a strong desire to constantly improve and scale yourself
• 🔪 Conscientious: you have a drive to be successful and you have the right flexibility and mindset to achieve results. No half measures
• 👩‍🚀 You have excellent communication and interpersonal skills. You’re great at writing, and you can be concise and to the point if needed
• 🇧🇪 You are fluent in Dutch and English. French is a plus
• 🎢 You want to be part of a fast-growing & ambitious start-up

Perks & benefits:

At Smooved, we believe that being first in our business starts with putting our people first. Happy people create happy customers (which makes us happy, in turn making it easier to make you happy):

• Cool offices: our offices at Gare Maritime have some perks that you'd expect in Silicon Valley - from a pool table to a massive terrace in a winter jungle garden to a multitude of events with free access (
• Learning opportunities & empowerment: you'll have a real impact on the company’s growth and evolution, whilst expanding your network in Belgium’s start-up scene at Start it @KBC, the Pitchdrive and Mediahuis portfolio and imec.istart
• Fun & transparent environment: you get to work with people who love what they do every day. We organize a TGIF event on the 1st Friday of every month, where we combine a business update with an AMA-session and a cool team activity outside of the office
• Great salary package and quality equipment

Your direct team members:

One of the biggest benefits of being a scale-up, is that you actively get to choose the people you work with every day. We want to give a bit of that to you as well. The Operations team consists of 4 sub-teams:

1. Commercial Advisory: advise movers via phone to optimize their moving administration
2. Revenue Enablement: make sure all contracts are properly booked with Utility suppliers (note: these colleagues are located across the globe!)
3. First-line Customer Success: offer solutions to high-volume questions from movers and brokers that can be solved without further coordination or escalation - done via mail and chat
4. Second-line Customer Success: offer solutions to low-volume, high-difficulty questions that require further research and coordination with multiple parties

You’ll be part of our very own elite ‘SWAT’ team of Second-line Customer Success, handling all difficult cases one by one. You will do this primarily via mail, but your commercial acumen tells you when it’s time to pick up the phone - to brokers, movers, our own Account Managers etc.

Ignace Bueles

Co-founder | COO

Our customers say this #NoFilter:

Our movers 🚚:

👀 Click here to see the full list of reviews

Our Realtors 👩‍💼:

“Jullie zijn marktleider: het grootste bewijs dat er zeer veel tevreden klanten zijn”

Sofie Spriet, CEO Dewaele Vastgoed & Advies

“Jullie reviews zijn heel nuttig - vooral degene die iets minder postief zijn: zo weten waar we aandacht aan moeten schenken”

Cedric Vanhencxthoven, CEO Heylen Vastgoed

“Sinds ik mijn zaak heb gestart, is klantfeedback cruciaal om te verbeteren. Dankzij Smooved kunnen we dat blijven doen, ook met 100+ makelaars”

Dries François, CEO Immo Francois

“Ik raad Smooved aan aan alle vastgoedmakelaars: het is zeer verstandig om dat gedeelte van je dienstverlening te digitaliseren”

Roel Druyts, CEO Hillewaere

For more of these, check out all hero cases on our website!

Second thoughts?

You don’t feel like you’re matching 100% of the criteria? We encourage you to apply anyway! Reach out at [email protected]!